1 tickets available

Tickets

Aelodau WCVA / WCVA Members
£96.00
Gwirfoddol a Cymunedol / Voluntary & Community
£120.00
Partneriaid o WCVA / Partners of WCVA
£126.00
Sector Cynhoeddus a Preifat / Public and private sector
£140.00

Image: meeting

10 November 2021 | 10am - 12.30pm
17 November 2021 | 2pm - 4.30pm

Aims

To equip you with the skills and techniques needed to deal with difficult conversations.

Learning outcomes

By the end of the course you will be able to:

  • recognise your own behaviours and how you react in varying situations
  • understand how to be assertive and manage boundaries
  • use techniques for dealing with difficult conversations

Who this course is for

Anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.

Find out more


WCVA

WCVA / CGGC

Fel aelod bydd gennych fynediad at ystod eang o adnoddau a chymorth. Rydym hefyd yn hoff o gynnwys ein haelodau cyn i ni wneud penderfyniadau o bwys sy’n effeithio ar y trydydd sector.

WCVA is the national membership organisation for the third sector in Wales. Our vision is for the third sector and volunteering to thrive and improve well-being for all. We aim to achieve this by influencing, connecting and enabling.

bookings@wcva.org.uk