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Support meeting

Delivered through the medium of English


This online course will give you the opportunity to develop your management skills and confidence in managing individuals and the staff team.  


This course focuses on best practices in guiding and managing staff performance, including facilitating supervisions and annual reviews, and how to handle difficult conversations. We will cover the theory as well as tips and techniques so you can implement your learning back in the workplace.  

The training will include presentations, small group work, discussions, and practice sessions. The training will be supported by PowerPoint slides and a full set of handouts. 

Learning outcomes  

Workshop 1:  

  1. Have confidence in implementing a performance management framework – identifying, managing and evaluating performance 
  2. Be able to create a motivating environment and build trust both face to face and online 
  3. Appreciate the purpose of supervision and appraisal  
  4. Appreciate how to run 1:1 supervisions and appraisals (face to face and/or at a distance) 
  5. Understand how to set measurable objectives and provide feedback  

Workshop 2: 

  1. Appreciate how to run 1:1 supervisions and appraisals (face to face and/or at a distance) 
  2. Consider how to ask insightful questions and give feedback to on site and remote workers 
  3. Understand how to address poor performance 
  4. How to plan and structure difficult conversations. 
  5. Understand how to handle difficult conversations. 

Who the course is for? 

This course is for anyone who is in a line management role – whether you are experienced and looking for a refresher, or if you are new to managing people.  

Find out more



Fel aelod bydd gennych fynediad at ystod eang o adnoddau a chymorth. Rydym hefyd yn hoff o gynnwys ein haelodau cyn i ni wneud penderfyniadau o bwys sy’n effeithio ar y trydydd sector.

WCVA is the national membership organisation for the third sector in Wales. Our vision is for the third sector and volunteering to thrive and improve well-being for all. We aim to achieve this by influencing, connecting and enabling.