Dealing with difficult conversations
Thursday, 6 July, 2023 | 14:00 - Thursday, 13 July, 2023 | 16:30
WCVA, Zoom
Tickets
Fel aelod bydd gennych fynediad at ystod eang o adnoddau a chymorth. Rydym hefyd yn hoff o gynnwys ein haelodau cyn i ni wneud penderfyniadau o bwys sy’n effeithio ar y trydydd sector.
WCVA is the national membership organisation for the third sector in Wales. Our vision is for the third sector and volunteering to thrive and improve well-being for all. We aim to achieve this by influencing, connecting and enabling.
6 & 13 July 2023 | 2.00 pm - 4.30 pm
Aims
To equip you with the skills and techniques needed to deal with difficult conversations.
Learning outcomes
By the end of the course you will be able to:
- recognise your own behaviours and how you react in varying situations
- understand how to be assertive and manage boundaries
- use techniques for dealing with difficult conversations
Who this course is for
Anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.
WCVA
Fel aelod bydd gennych fynediad at ystod eang o adnoddau a chymorth. Rydym hefyd yn hoff o gynnwys ein haelodau cyn i ni wneud penderfyniadau o bwys sy’n effeithio ar y trydydd sector.
WCVA is the national membership organisation for the third sector in Wales. Our vision is for the third sector and volunteering to thrive and improve well-being for all. We aim to achieve this by influencing, connecting and enabling.