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6 & 13 July 2023 | 2.00 pm - 4.30 pm


To equip you with the skills and techniques needed to deal with difficult conversations.

Learning outcomes

By the end of the course you will be able to:

  • recognise your own behaviours and how you react in varying situations
  • understand how to be assertive and manage boundaries
  • use techniques for dealing with difficult conversations

Who this course is for

Anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.

Find out more



Fel aelod bydd gennych fynediad at ystod eang o adnoddau a chymorth. Rydym hefyd yn hoff o gynnwys ein haelodau cyn i ni wneud penderfyniadau o bwys sy’n effeithio ar y trydydd sector.

WCVA is the national membership organisation for the third sector in Wales. Our vision is for the third sector and volunteering to thrive and improve well-being for all. We aim to achieve this by influencing, connecting and enabling.

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